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The Role of Emotional Intelligence in Patient- Centred Care

The Role of Emotional Intelligence in Patient- Centred Care

by PatientMetRx | Jun 17, 2021

The principles of patient-centred care are increasingly stressed as part of health care policy and practice. Explanations for why some practitioners seem more successful in achieving patient-centred care vary, but a possible role for individual differences in...
Why Emotional Intelligence is the Secret Sauce of Outstanding Experiences

Why Emotional Intelligence is the Secret Sauce of Outstanding Experiences

by PatientMetRx | Jun 15, 2021

What would you say if I told you that customer experience is not what you think it is? Customer Experience is about chemicals, a chimp and the power of memories! Hear me out on this….. and let’s start with emotion. Understanding Emotions Before we dive into emotional...

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